Customer Quality Specialist / Engineer

ID
2024-2576
Job Locations
TWN-Hsinchu City
Category
Administration
Type
Full Time

Responsibilities

MaxLinear is seeking a Specialist to manage customer requests for information about MaxLinear products. Requested information from customers are typically non-technical; questions such as Hazardous Substance control, packing and labeling information, environmental use of the product; typical product information needed by customer to register and update products information in their system. The role does not require knowledge of specific product details and usage in customer application. Basic understanding of IC (Integrated Circuits) construction and assembly process, including terminology, materials and equipment used, as well as working knowledge of Material Safety Data Sheet and its impact to Restricted Chemical Substances such as RoHS, REACH are key pluses. Hence, candidates with experience working at IC assembly and test houses will be given stronger consideration since they will already have general understanding of the IC chip business; assembly and test, the manufacturing flow, and be familiar with standard terms and definitions related to the business.

In this role, 80% of your time will be managing and replying to customer questionnaires, surveys, and requests for information related to MaxLinear products. Targeted turnaround time will be 2 weeks or less. The other 20% of your time will be gathering, managing, and cataloging in a database collected information from MxL’s many suppliers with periodic updates required. Responsibilities include:

  • Collaborating with suppliers / vendors to collect required information
  • Maintaining database and tracking of information for renewal
  • Replying to customer by feeding back requested information
  • Managing customer expectations and schedule to provide requested information
  • Managing supplier for requested information
  • Handling multiple requests at the same time
  • Ensuring suppliers provide timely, industry standard, product hazardous material updates such as RoHS, SVHC, SGS, CMRT, etc., required by MxL’s customers
  • Working closely with Quality team members, customer support group, and occasionally with Sales, FAEs, and other cross functional groups for customer problem resolution
  • Fundamental understanding of material declarations. Knowledge working with IPC1752 format, IMDS, and BOMcheck applications, a plus
  • Fundamental knowledge of conformance to RMI (Responsible Minerals Initiative) using CMRT and EMRT tools

Although helpful, this role is not about working with customers on RMAs, corrective actions, improvements to the manufacturing process, or other technical concerns.

Qualifications

  • Optional BS degree in Chemistry, Electrical Engineering, or Material Science, or
  • Minimum 3 years’ experience handling customer surveys and questionnaires, directly communicating to requesters and coordinating with MaxLinear’s 3rd party suppliers (e.g. IC assembly, test, and wafer fabs, etc.) to collect, organize, and catalog the required information
  • Must have strong verbal / written communication skills to manage and maintain stable Supplier and Customer relationships
  • Use standard business etiquette when communicating to customers and suppliers
  • Fundamental understanding of restriction of hazardous substances, purpose, RoHS. MDS, etc
  • Critical and analytical thinking skills is helpful to resolve complex issues
  • Experience using standard, office software tools to communicate, organize, and sort information and ability to navigate through the web for the latest environment standards and requirements

Company Overview

MaxLinear is a global, NASDAQ-traded company (MXL) where the entrepreneurial spirit is alive and well. We are a fabless system-on-chip product company, striving to improve the world’s communication networks for everyone through our highly integrated radio-frequency (RF), analog, digital, and mixed-signal semiconductor solutions for access and connectivity, wired and wireless infrastructure, and industrial and multi-market applications.

 

We hire the best people in the industry and engage them in some of the most exciting opportunities that connect the world we live in today. Our growth has come from innovative, bold approaches to solving some of the world’s most challenging communication technology problems in the most efficient and effective manner.

 

MaxLinear began by developing the world’s first high-performance TV tuner chip using standard CMOS process technology. Others said we couldn’t achieve the extremely high-performance requirements using CMOS, but we proved them wrong and achieved enduring global market leadership with our designs. Since then, we’ve developed a full line of products that drive 4G and 5G infrastructure; enable data center, metro and long-haul optical interconnects; bring 10Gbit to the home; power the IoT revolution; and enable robust and reliable communication in harsh industrial environments. Over the years, we’ve expanded through organic growth and through several acquisitions that have perfectly complemented our existing portfolio and enabled us to deliver complete end-to-end solutions in our target markets. One such example was the acquisition of Intel’s Home Gateway Platform Division that added Wi-Fi, Ethernet, and Broadband Gateway Processor SoC technology to our connected home portfolio creating a complete and scalable platform of connectivity and access solutions to fully address our customers’ needs.

 

Our headquarters are in Carlsbad, near San Diego, California. We also have major design centers in Irvine and San Jose, California; Waltham, Massachusetts; Vancouver, Canada; Valencia, Spain; Bangalore and Chennai, India; Villach, Austria; Munich, Germany; Israel; and Singapore.

 

We have approximately 1,500 employees, a substantial majority of whom have engineering degrees and include masters and Ph.D. graduates from many of the premiere universities around the world. Our employees thrive on innovation, outstanding execution, outside-the-box thinking, nimbleness, and collaboration. Together, we form a high-energy business team that is focused on building the best and most innovative products on the market.

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